Benefits:

403(b)
Paid Holidays on hire
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule: Full-Time (Primarily Monday–Friday, 8:00 a.m. – 4:30 p.m.; weekend and after-hours work may be required based on operational needs)

Join Our Team at The Glen
The Glen is seeking a skilled and customer-focused IT Technology Support Specialist to provide hands-on technical support across our organization. This role plays a critical part in ensuring our systems, devices, and technologies operate efficiently so our teams can focus on delivering exceptional service and care.

If you enjoy problem-solving, supporting others, and working in a dynamic environment where no two days are the same, this may be the opportunity for you.

Position Overview
Under the direction of the Corporate Director of Information Technology, the IT Technology Support Specialist provides technical support for office systems, staff, residents, and all IT-related devices across the organization. This includes Microsoft Office 365 administration, user account management, device deployment, system updates, and support of communication and audio/video technologies.

What You’ll Do

Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals
Administer Microsoft Office 365 (user setup, access management, troubleshooting)
Create, modify, and deactivate user accounts in accordance with company security protocols
Install, configure, update, and maintain operating systems and software applications
Diagnose and resolve hardware, software, and basic network-related issues
Support phone systems, video conferencing platforms, A/V systems, cameras, and meeting room technology
Configure and deploy new equipment, including imaging, setup, and testing
Provide limited technical assistance to residents as appropriate
Document issues, solutions, and procedures for continuous improvement
Deliver exceptional customer service with prompt response and clear communication
Stay current on emerging technologies and best practices

What We’re Looking For

Required Qualifications

Proven experience in IT technical support or help desk roles
Strong knowledge of Microsoft Office 365 administration
Experience supporting Windows and/or macOS operating systems
Familiarity with iOS and Android mobile devices
Ability to troubleshoot hardware, software, and connectivity issues
Excellent communication, customer service, and problem-solving skills

Preferred Qualifications

Associate’s degree in Information Technology or related field
Microsoft certification
4+ years of help desk or IT support experience
Experience with ticketing systems and IT documentation
Knowledge of basic networking concepts and security best practices

Skills & Competencies

Customer-focused mindset
Strong organizational and multitasking abilities
Detail-oriented and proactive
Adaptable and eager to learn new technologies

Physical Requirements

Ability to work in a high-energy, high-traffic environment
Must be able to lift up to 50 lbs. and push/pull up to 90 lbs.
Frequent walking, standing, bending, reaching, and lifting

The Glen is always looking for caring individuals excited to be part of an active, nurturing community. Below you will find an outline of our current openings. You can also pick up an application or turn in an application at the Human Resources building Monday-Friday between 9 to 11 a.m. and 2 to 4 p.m.

Message from CEO:

The Glen is a place where you can make a difference, exceed expectations and be a part of a TEAM. The Glen is about quality care, exceptional customer service and going above and beyond for residents who call The Glen home. Join our Glen family and see the difference.

(if you already have a resume on Indeed)